Patient Research

Please complete all questions, thank you!




ATTRIBUTE STRONGLY AGREE AGREE DON'T KNOW DISAGREE STRONGLY DISAGREE
TANGIBLES
5.ER24 physical facilities are visually appealing
6.ER24 employees always appear professionally dressed.
7.The ER24 is always clean
RELIABILITY
8.ER24 provides services in the time period it promises to
9.ER24 refers me to service providers and specialists who provide quality service
10.ER24 doctors provide careful and correct diagnoses of a patient’s illness
11.ER24 is accurate in its billing of medical services provided.
RESPONSIVENESS
12.My test results are delivered promptly and efficiently at ER24
13.ER24 employees are willing to assist with queries and complaints
ASSURANCES
14.ER24 maintains confidentiality of patient information and records.
15.ER24 employees are knowledgeable.
16.ER24 reception staff are professional and helpful
EMPATHY
17.ER24 clinical staff respond promptly to emergencies and the very ill.
18.The doctors are attentive to patients and give Professional care
19.The nursing staff is attentive and professional
COMMUNICATION
20.Adequate explanation is provided about my condition and treatment by hospital staff
21.Discharge procedure from ER24 is efficient
LOYALTY
22.I consider this healthcare provider as my first choice.
23.I would recommend ER24 to someone seeking my advice.
24.I intend to continue to be seen at this clinic
25.I am overally satisfied with the services provided at ER24